Your success is our top priority
We’re committed to your goals and driving positive impact at every stage of your CDP journey, from onboarding to campaign execution and beyond.
At Simon, we invest in YOU. Our team of thoughtful, proactive, and curious customer success managers go beyond understanding your business and marketing objectives. We partner with you to turn those objectives into reality, and continuously explore new ways to get value out of your CDP.
Delivering moments of impact right from the start
Kickoff
Meet your team of technical and customer success specialists. Together, you’ll align on objectives, identify initial use cases and campaigns, and set a plan to go live immediately. We aim to minimize time-to-value and deliver moments of real impact throughout your CDP journey.
Onboarding
Get familiar with the Simon Data platform and the workflows that will ensure we’re on the optimal path to achieving your objectives. At the same time, we’ll get to work on the technical implementation, including data and channel integrations and initial dataset creation.
Value Creation
Explore and scope out potential new use cases, campaigns, and optimizations based on your unique needs. As your business evolves, so will the use of your customer data and the use of your CDP. As our platform innovates, our team connects the value of new features to furthering your marketing strategy. We’re here to support you every step of the way.
Get customized support based on your unique business, vertical, and objectives.
Our customer success managers are strategic partners committed to your marketing goals. They help customers continuously increase ROI out of Simon by advising on new CDP use cases and enabling key workflows.
Solutioning is a team that has deep Simon expertise and thoroughly understands the application of our platform. We are primarily responsible for onboarding net-new customers and ensuring that they are set up for long-term success. Furthermore, we provide solutioning for our existing customers' most difficult problems.
The Support team leverages extensive technical expertise to resolve issues spanning from software glitches to hardware concerns, ensuring seamless performance optimization. In addition to immediate problem-solving, we offer comprehensive guidance, empowering clients to independently navigate and overcome future challenges.
From customized IP/domain warming plans with monitoring to deliverability best practices and blocklist remediation assistance, all Simon Mail senders enjoy the benefits of deep email deliverability expertise from day one. With Simon Mail, senders do not pay more for best practices guidance. Get world-class deliverability consulting services on a one-time or ongoing basis to make sure your email strategy is set up for deliverability success.
This team accelerates time to revenue for customers by identifying specific platform enablement opportunities and by providing data-driven marketing strategy inspiration and best practices.
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